Privacy Policy
Last Updated: January 8, 2025
Your Privacy Matters
At Cryovault, we are committed to protecting your privacy and securing your personal and medical information. This policy explains how we collect, use, and safeguard your data in compliance with Indian privacy laws.
Information We Collect
We collect various types of information to provide and improve our stem cell banking services:
1.1 Personal Information
- Full name, date of birth, and gender
- Contact information (email, phone number, address)
- Government-issued identification documents
- Emergency contact information
1.2 Medical Information
- Medical history and health conditions
- Pregnancy and delivery information
- Laboratory test results and sample quality data
- Healthcare provider information
- Genetic and biological sample data
1.3 Financial Information
- Payment card details (processed securely through payment gateways)
- Billing address and payment history
- Bank account information for refunds
1.4 Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and cookies
- Login credentials and account activity
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Processing and storing your stem cell samples
- Managing your account and service agreements
- Coordinating sample collection with healthcare providers
- Providing customer support and responding to inquiries
Communication
- Sending service updates and important notifications
- Providing educational content about stem cell banking
- Marketing communications (with your consent)
- Responding to your questions and requests
Legal and Safety
- Complying with legal obligations and regulations
- Protecting against fraud and unauthorized access
- Enforcing our terms and conditions
- Maintaining quality and safety standards
Improvement and Research
- Improving our services and website functionality
- Analyzing usage patterns and trends
- Conducting quality assurance and research (anonymized data only)
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Laboratory testing and sample processing
- Payment processing and billing
- IT infrastructure and data storage
- Customer support and communication services
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Healthcare Providers
We may share medical information with your designated healthcare providers for:
- Sample collection coordination
- Medical consultation and treatment
- Sample retrieval and transplantation procedures
3.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with court orders or legal processes
- Cooperation with law enforcement or regulatory authorities
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Secure access controls and authentication
- Regular security audits and updates
Physical Safeguards
- ISO-certified secure facilities
- 24/7 monitoring and surveillance
- Restricted access to storage areas
- Backup power and disaster recovery systems
Administrative Safeguards
- Employee training on data protection
- Confidentiality agreements
- Access limited to authorized personnel
- Regular privacy compliance reviews
Compliance
- ISO certification standards
- IT Act, 2000 compliance
- Medical data protection regulations
- Industry best practices
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You can access and update your personal information through your account dashboard or by contacting us.
Data Portability
You can request a copy of your personal information in a structured, commonly used format.
Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences in your account settings.
Deletion
You can request deletion of your personal information, subject to legal and contractual obligations. Note that some information must be retained for regulatory compliance.
Cookies
You can control cookies through your browser settings. See our Cookie Policy for more details.
To exercise any of these rights, please contact us at info@cryovault.in or call 1800 1024 026.
6Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your stored samples
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce our agreements
- Maintain business records and quality assurance
Medical and sample-related information is retained for the duration of your service agreement and as required by applicable regulations, typically for several years after service termination.
7Children's Privacy
While our services involve storing stem cells for children, we collect information from parents or legal guardians. We do not knowingly collect personal information directly from children under 18 without parental consent.
Parents and guardians have the right to review, modify, or delete their child's information by contacting us.
8International Data Transfers
Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
9Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
We encourage you to review this policy regularly to stay informed about how we protect your information.
10Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Cryovault Biotech India
Email: privacy@cryovault.in
Phone: 1800 1024 026 (Toll Free)
Address: No.:52/65, Swami Vivekananda road, Srinivasa layout, Bagalur, North Bengaluru, Karnataka- 562149
Commitment to Privacy
We are committed to maintaining the highest standards of privacy and data protection. Your trust is essential to us, and we continuously work to safeguard your personal and medical information.